Subscription Policy
Welcome to the taenka subscription program! Our goal is to provide you with a seamless and convenient way to maintain your brain health with regular deliveries of our premium supplements. By subscribing, you agree to the following terms and conditions.
- Subscription Overview
- taenka subscriptions are designed to provide consistent access to our brain supplements.
- Subscribers enjoy exclusive benefits, including:
- Regularly scheduled deliveries.
- Discounted pricing compared to one-time purchases.
- Free shipping on all subscription orders.
- Subscription Plans
- Choose from the following subscription frequencies:
- Monthly Plan: Receive a delivery every 30 days.
- Bi-Monthly Plan: Receive a delivery every 60 days.
- Subscriptions renew automatically unless canceled.
- Payment Terms
- Payment is processed automatically at the beginning of each subscription cycle.
- We accept all major credit and debit cards.
- The subscription cost will include the product price (after any discounts) and applicable taxes.
- You will receive an email confirmation with your order details after each payment is processed.
- Modifying Your Subscription
You can make changes to your subscription at any time, including:
- Adjusting the delivery frequency.
- Updating payment details.
- Changing the product quantity.
- Modifying your shipping address.
To make changes, log in to your taenka account or contact our customer support team.
- Cancellation Policy
- You may cancel your subscription at any time.
- To avoid being charged for the next cycle, cancellations must be made at least 48 hours before your renewal date.
- Canceling your subscription does not affect the orders already processed or shipped.
- Pause and Resume
- Subscribers may temporarily pause their subscription if needed.
- Paused subscriptions can be resumed anytime by logging into your account or contacting our support team.
- Shipping Information
- Regions We Ship To: Currently, we ship within Sweden.
- Shipping Fees: Free shipping is included with all subscription orders.
- Delivery Times: Orders are processed within 1–2 business days after payment and typically arrive within 3–7 business days.
- Refunds and Returns
- We offer refunds for unopened products returned within 30 days of delivery.
- Subscription products that have been opened, used, or damaged are not eligible for a refund.
- Customers are responsible for return shipping costs unless the return is due to our error.
- We are not responsible for unclaimed packages.
- Failed Payments
- If your payment method fails, we will notify you via email.
- You will have 7 days to update your payment information. If payment is not received after this period, your subscription may be paused or canceled.
- Customer Support
- For assistance with your subscription, contact us at:
- Email: support@taenka.com
- Hours: Monday–Friday, 9:00-17:00 (CET time)
- Privacy and Data Security
- Your personal and payment information is handled securely and in accordance with our Privacy Policy.
- Terms and Conditions
By subscribing, you agree to abide by this policy and any additional terms outlined in our Terms and Conditions.
Thank you for choosing taenka! We’re here to help you stay sharp and focused, one supplement at a time.